Return Policy
RETURN POLICY
Only expectation for returns are if you received the product damaged within 30 days of purchase through our website. We are unable to offer exchanges. Products purchased on PARADISEBUDICOSMETICS.COM cannot be returned in person.
Refunds will be issued to the original form of payment. Shipping and handling charges will not be refunded. Please allow up to 21 business days for your refund to be issued. The time to post a credit to your account can vary and is determined by the issuing bank.
ONLINE PURCHASE RETURNS
To make a return:
- You can find your order details on your order confirmation email, or packaging slip. Incomplete, inaccurate, or missing return forms will increase processing time.
- The return costs are the responsibility of the customer. We suggest that you ship your return via a traceable service to ensure delivery. Any risk related to the return of the product(s) is the responsibility of the customer.
- All packages must be returned to the following address:
PARADISE BUDI COSMETICS RETURNS DEPT
1314 E Las Olas Blvd #1671 Fort Lauderdale, FL 33301 United States
PARADISE BUDI COSMETICS monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost following a report of non-receipt. Returns that are denied will not be returned to you.
If an item is purchased in person/store, please contact us directly regarding your return policy.
DAMAGED AND DEFECTIVE PRODUCTS
When your PARADISEBUDICOSMETICS.COM order arrives please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please send us an email to paradisebudicosmestics@gmail.com within 48 hours of receiving your order. Be sure to include the following information for fastest service.
- Order Number
- Item Description
- Picture of the damage or defect
- Picture of the outer shipping box indicating any damage or wear
- Picture of the shipping label located on the shipping box.
To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a replacement. Your original shipping and handling charges will not be refunded. However, any replacement for a damaged or defective product will be shipped to you free of charge.
CUSTOMER SERVICE
For immediate answers to commonly asked questions, please email us at paradisebudicosmestics@gmail.com. Please be sure to include your order number for fastest service. We are available Monday – Friday, 9AM to 8PM EST, excluding holidays. Please allow 24-48 business hours to receive a response. It is not necessary to submit more than one message as your inquiry will be answered in the order it was received.